Cargo Telesales Agent (DNATA)

Cargo Telesales Agent (DNATA) - Emiratisation

JOB PURPOSE

To promote all principal airline products / services for dnata and to provide comprehensive sales support
and information brokerage service ( freight rates, flight details, bookings, inter-line connections) to cargo
agents to ensure the products are well promoted in the market.

JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

- Discusses safety concerns openly and reports them to the concerned supervisor
- Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Follows day-to-day operations related to own job
- Conducts/ Receives calls and follows up on the existing ones to identify new revenue opportunities and maintain existing accounts
- Builds and maintains relations with existing sales leads and decision makers by providing them with prompt and professional service
- Works with sales team regularly to verify lead information, airline rates, schedules, capacity and feeding back market data to ensure the accuracy and availability of data in a timely manner
- Identifies trends in customer inquiries to ensure that the required stakeholders are updated of the information
- Ensures airway bill execution at Cargo Partners, thereby maximising revenue opportunities by selling of higher profit services
- Reverts promptly to the cases where pre-flight customer inquiries are passed to the relevant dnata Cargo sections or to the airline feedback
- Sends out the required broadcast messages to all customers briefing them with the changes to any of the freight products under guidance from the sales team
- Develops reports regularly which include information on the number of the outgoing calls, outcome purpose and follows up on list of opportunities

Requirements: