Branch Manager – Service (Passenger Car) | Jobs in Oman by Al Hashar Group | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

We are looking for a motivated and experienced Branch Manager – Service, to oversee our automotive workshop operations. The ideal candidate will manage all aspects of the workshop, including revenue generation, customer satisfaction, profit and loss (P&L), target achievement, people management, workshop operations, tools and parts management, and compliance with standards and regulations, including health, safety, and environment (HSE) protocols of the Branch.

• Oversee the day-to-day operations of the automotive workshop, ensuring efficient and effective service delivery.
• Develop and implement strategies to achieve revenue targets and enhance customer satisfaction.
• Manage the workshop's P&L, ensuring financial goals are met or exceeded.
• Lead and mentor a team of service professionals, fostering a positive and productive work environment.
• Ensure compliance with all company standards, regulatory requirements, and HSE protocols.
• Oversee the management of tools and parts, ensuring availability and proper usage.
• Maintain high standards of service quality and operational efficiency.
• Handle customer complaints and feedback, implementing improvements as necessary.
• Collaborate with other departments to optimize overall business performance.

Requirements:

• Bachelor’s degree in automotive technology, business administration, or a related field.
• Minimum of 10 years of experience in automotive service management.
• Proven track record of managing a successful automotive workshop with P&L responsibility.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• In-depth knowledge of automotive workshop operations, tools, and parts management.
• Familiarity with regulatory standards and HSE requirements.

ABOUT THE COMPANY

Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.

From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.

Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.

Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!

Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.