Female Spa Therapist | Jobs in Kuwait City, Kuwait by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Scope:

Assists the Head Therapist in maintaining the Spa facilities, good quality of service to guests, training spa employees to achieve good standards and selling products effectively. Also conducts therapy treatments and helps/ trains therapists to do therapy treatments effectively.

What you will be doing:

- Perform massage and treatments while maintaining the client's comfort at all times.
- Ensure individualized guest service through acknowledging and responding to their needs and expectation.
- Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
- Ensure spa operation follows SOP guidelines and regulations.
- Handle customer complaints and therapy queries
- Actively up sell all the appropriate Spa, retail and fitness services to the guests.
- Control the stock and inventory for therapy products and spa consumables.
- Confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.
- Assists Spa Receptionist with Spa tours when needed.
- Assists the Spa Management with marketing and promotions when needed.
- Assists the Head Therapist with Stock care and control when needed.
- Assists the Receptionists with guest related work when needed.
- Responsible for the control of product usage.
- Responsible for the AM & PM Therapist checklist
- Assists receptionists and spa attendants if they are not busy.
- Is present at trainings and participate actively.

Requirements:

Your experience and skills include:

- Minimum 1-2 years' Previous experience as a Massage Therapist preferred in a 5* Hotel Property
- Certification from an accredited school of Massage and Aesthetics required
- Experience and certification in one of the Spa disciplines of fitness or therapy preferred...
- Excellent communication and organizational skills

Additional Information

- Ability to focus attention on guest needs, remaining calm and courteous at all times.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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