Transformation Manager - Operations

Job description / Role

A long-standing client of Irwin & Dow is continuously evolving their business operations and practices to keep up with new innovations and post pandemic working trends. Working closely with multiple teams, the role of the Transformation Manager is to identify gaps and areas requiring further control (specifically within HR, Operations and IT) in order to streamline and develop more efficient and user-friendly process. Therefore, ensuring both internal teams and external clients work collaboratively and within a clearly defined structure.

High on the agenda is the development of client centric strategies to enhance positive working relationships and support the Consultants out in the field with processes such as recruitment and on boarding, inductions, payroll and an overall duty of care. As the organisation provides services on a global scale it is vital that HR information is updated, maintained and shared constantly and the company has recently introduced the use of Taleo. However, this is not yet fully utilized by all and therefore a training and development strategy for this will also be one of the first projects the Transformation Manager will undertake. Additional tasks will also involve the review of all areas concerning operations including client management standards, the establishment of new policies, best practices and the improvement of current analysis, reporting and dashboards mechanisms. In particular this will be concerning the global headcount, staff ratio and industry trends and technologies and it is expected that you will develop a culture of constant improvement and lean thinking.

As the company is within the humanitarian sector (but a for profit organisation) supporting global communities on the ground with infrastructure and well-being project expertise, it is within a highly complex structure. Experienced candidates that can delve deeply into HR, IT and operational structure to create a more transparent approach, with easily adaptable changes bringing high impact are highly sought after for this role.

You should be a creative and forward planning thinker, able to see the bigger picture and develop a structured approach to achieve this. A strong attention to detail and a passion for change, it is expected that the ideal candidate will hold a degree in a HR or IT related subject. Ideally you will also possess knowledge of the Odoo framework and/ or Python programming language. However, the most important skill you should possess is change management in a complex structure and developing new practices that incorporate the whole business globally.

About the Company

Irwin & Dow was established in 2013 to provide clients with a unique and highly personalised recruitment service, providing the very top calibre of candidates across the business support and secretarial function.

We provide a refreshing approach, working in close partnership with clients and candidates across diverse industry sectors; large MNC’s, government & semi -government entities, SME’s, local businesses and in the start-up and UHNWI support framework.

Great people equal great success: all our candidates are interviewed personally by a member of the team, and we develop longstanding and in-depth relationships with our clients, understanding their corporate culture and goals to ensure a successful outcome for both parties.

Our values of discretion and diplomacy are paramount, and we are pleased to be a partner of choice for clients and candidates.