Stylist - Wear That

Job description / Role

Have a passion for fashion, building relationships and styling?

We are looking for a talented and motivated Personal Stylist to join our team at Wear That. This role focuses on delivering exceptional, personalized styling experiences to our clients while also contributing to the daily operations of our retail space. As a Personal Stylist, you will work closely with clients to understand their needs, help them curate their wardrobes, and drive sales both through your styling expertise and in-store presence. You responsibilities will include:

Client Relationship Management:
- Build and maintain relationships with clients, ensuring each receives a personalized and engaging styling experience.
- Manage your client appointments, both in-person and virtually, tailoring each session to reflect the client's unique style, preferences, and lifestyle needs.
- Actively engage with clients to understand their fashion needs, making informed recommendations that enhance their personal style.

Revenue Generation:
- Support the achievement of individual and store-wide revenue targets through effective client engagement, upselling, and cross-selling.
- Leverage your styling expertise to recommend fashion pieces and style boxes that align with clients' preferences and lifestyle.
- Collaborate with the store team to drive foot traffic, promote new collections, and increase sales.

Customer Satisfaction:
- Provide outstanding customer service by ensuring that all client styling needs are met, resulting in high levels of satisfaction and repeat business.
- Gather and utilize client feedback to continually improve the styling experience, ensuring clients feel valued and understood.
- Resolve any client concerns or issues promptly, ensuring a positive and seamless experience from start to finish.

Styling Expertise:
- Stay up-to-date with the latest fashion trends, styles, and products, ensuring your recommendations are timely and relevant.
- Create and deliver personalized styling solutions that enhance clients' wardrobes, taking into account their body shape, lifestyle, and personal preferences.
- Offer expert advice on wardrobe building, outfit coordination, and occasion-specific styling, helping clients feel confident and stylish.

Performance Metrics & Reporting:
- Work towards achieving key performance indicators (KPIs) such as sales conversion rate, average transaction value (ATV), units per transaction (UPT), and customer satisfaction scores.
- Report on personal performance metrics and client feedback to the Lead Personal Stylist or Store Manager.
- Engage in ongoing training and development to enhance your styling expertise and sales skills.

- Minimum of 2-3 years of experience as a personal stylist or in a similar client-facing role, with a proven ability to drive sales and maintain high customer satisfaction.
- Experience in a retail environment, with strong operational skills and familiarity with store processes and procedures
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients
- Excellent fashion sense and styling expertise, with the ability to translate trends into personalized recommendations
- Solid organizational and time management skills, capable of handling multiple clients and tasks simultaneously.
- Goal-oriented, with a strong desire to achieve and exceed revenue targets.
- Client-focused with a passion for delivering exceptional service and building lasting relationships.
- Adaptable and proactive, able to thrive in a fast-paced, dynamic retail environment.

YOU'LL LOVE WORKING AT WEAR THAT BECAUSE

- We are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
- We are a successful, fast-growing company at the forefront of tech and fashion.
- We are a technologically and data-driven business
- We are committed to our clients and connected through our vision of "Being every real girls styling solution"
- We love solving problems, thinking creatively and trying new things
- We believe in autonomy & taking initiative
- We are challenged, developed and have meaningful impact
- We have a smart, experienced leadership team that wants to do it right and is open to new ideas
- You will be proud to say that you work for Wear That

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department RETAIL & DISTRIBUTION Role Personal Shopper

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.