Sales Group Cluster Director

Job description / Role

Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services .

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection's urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city's heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world's most exciting metropolis.

Job Description

- Ability to manage and oversee the Group segment sales operations.
- Main duties include: designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine their products' pricing when selling to customers.
- Create, plan, implement and monitor execution of the annual sales plan and the strategies, tactics, and resources necessary to achieve the overall organizational business objectives.
- Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks to form tactical strategies.
- Research, analyse and monitor various marketing, financial and demographic factors so business opportunities may be captured/optimized, and the effects of competitive activity may be minimized.
- Enable Clusters sales team with effective selling tools and initiatives that generate qualified leads.
- Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support.
- Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success.
- Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets.
- Contribute to relevant management meetings to develop and implement sales and marketing initiatives.
- Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests.
- Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings.
- Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports.
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.

- 3 years minimum experience dealing with local DMC, MICE agencies, TA's as well as knowledge of international accounts.
- Excellent written and verbal communications skills.
- Organizational skills and time management.
- Proven ability to drive the sales process from start to finish (Block creation on Opera, Activity reporting, full knowledge of Opera system).
- Excellent listening, negotiation and presentation skills.
- Proven ability to articulate the distinct aspects of services and products.
- Knowledge of how to develop client-focused, differentiated and achievable solutions.
- Understanding of how to position products against competitors.
- Work under pressure.
- Prior Cluster role experience is a plus.
- Proven track record of managing a sales team.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.