Royal Service Agent

Job description / Role

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

At Fairmont Dubai, ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Royal Service Agent, your attentiveness and commitment to safe practices will facilitate enjoyable and memorable experiences for our Guests. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Respond to all incoming calls complying with Accor standards and transfer them to the appropriate destination.
- Respond to all in house Guests' requests and transmit the order to the corresponding dept for request to be treated complying with Accor standards.
- Log all requests and ensure follow up on all of them within standard delay.
- Log and treat wakeup call requests.
- Treat restaurant reservations requests in SPA soft and is aware of all ongoing promotions and events in the hotel.
- Maintain telephone extension lists updated.
- Arrange special deliveries and celebration of special occasions for our Guests.
- Participate in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.
- Handle emergency line and elevators emergency alarms.
- Receive and distribute faxes for Guests, apartment tenants and internal departments.
- Act in accordance with the standards, conforms to the policies and procedures of Accor.
- Possess full command of MFR, Opera and other Microsoft applications (necessary training will be provided).
- Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
- Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
- Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment

- Minimum High School Diploma, Business School and / or Hotel School Diploma preferred
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
- Proficient in the English language (verbal & written),Arabic speaking language is an asset
- Full proficiency in all office procedures and clerical duties
- Strong knowledge of Microsoft Office and Opera an asset
- Must be a strong team player, professional and enthusiastic with excellent organizational skills
- Must be able to work with multiple managers and prioritize tasks in an organized and self-efficient manner.
- Be flexible on hours worked as dictated by business demands

Physical Aspects of Position (include but are not limited to):
- Mainly seated throughout shift
- Remaining inside the Royal Service Office while being on duty
- Occasional requirements of filing

Additional Information

Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.