Residences Manager

Job description / Role

Description de l'entreprise

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Description du poste

Would you like to do the opening of our Mama Shelter Dubai?

THE MISSION

Are you passionate about creating exceptional living experiences As the Residences Manager , you'll be the key liaison between residence owners and the hotel team, ensuring seamless operations and exceeding expectations. You'll manage all common areas, amenities, and departments, driving financial objectives while fostering an exceptional community atmosphere.

Your mission, should you choose to accept it:
- Liaise with the hotel team to ensure smooth operations between the residences and the hotel .
- Oversee the Building Manager's work, ensuring compliance with MAMA Residences standards and SOPs .
- Manage daily operations of the residential entity, ensuring the highest standards are met .
- Ensure the health, safety, and security of residents and colleagues, maintaining a safe environment .
- Lead and support department managers and colleagues to achieve financial and operational goals through effective leadership and training .
- Manage the Residences Common Areas and Owners Lounges, ensuring they are well-maintained and welcoming .
- Handle resident/owner relations, responding to alerts and concerns within required time frames .
- Coordinate leadership meetings, ensuring smooth communication and planning .
- Monitor staffing levels and productivity, optimizing resources for efficiency and satisfaction .
- Develop and implement emergency and crisis management plans, ensuring readiness for any situation .
- Plan and coordinate resident events throughout the year, from holiday celebrations to cultural festivals .
- Solve operational challenges and ensure that SOPs are understood and followed by all colleagues .
- Ensure compliance with local laws and regulations, maintaining a safe and legal operation .
- Maintain accurate records, including owner information, parking, storage spaces, and more .
- Continuously improve operational flow, focusing on productivity and resident satisfaction through sustainable practices .

MADE FOR YOU ONLY IF...
- You're the pro in tough situations : Always one step ahead, you stay calm and make the right call when things get tricky.
- You're as real as it gets : Integrity and professionalism are your middle names, and you always keep it 100% honest.
- Transparency is your thing : Your motives, methods, and goals are clear as day. No smoke and mirrors here!
- You own your oops moments : Mistakes happen - you own them, learn from them, and help the team avoid them next time.
- Business with a heart : You believe in doing things right, with honesty and fairness. No shortcuts.
- You keep secrets safe : Confidentiality is your superpower. Sensitive info stays in the vault.

YOUR LITTLE EXTRAS:
- You always follow through : When you commit, you deliver. Every time.
- Team player (and solo star) : Whether you're working with the squad or flying solo, you nail it.
- Your vibe is positive & approachable : You've got that energy that lifts the room, for both your colleagues and guests.
- You know your people : You take the time to get to know your teammates and our guests. Relationships matter.
- You've got everyone's back : We're all in this together - one big family making magic happen.

We're sure you know the beat :

1st verse : We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus : After the successful telephone interview, we will see you at Mama or online, be ready!
(chorus x2 depending on the position)
Last verse : Mama won't leave you wondering; you will have an answer from us whatever the outcome.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.