Operations Coordinator - Real Estate

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The overall purpose of this role is to efficiently handle operations coordination and documentations activities in a professional manner as well as handling all operations procurement through SAP and coordination with other departments to achieve business objectives.

What You will do:

Content Delivery Activities:
- Release daily, weekly, and monthly operations reports, host weekly team meetings, manage departmental trackers, and ensure proper documentation for projects, trackers, asset lists, and reports, maintaining them in an organized manner.
- Handle all operations procurement activities through SAP.

Coordination Function:
- Oversee the styling, processing, and placement of FF&E to ensure aesthetic alignment with company standards.
- Coordinate daily with inter-departments for updated information, assist the Line Manager in meeting preparations, follow up on emails, approvals, invoices, and delivery proofs with proper documentation, and track and coordinate departmental tasks.

Communication Activities:
- Participate in operations meetings, prepare emails and other communication materials as directed by the Line Manager, assist in the development of internal communications, and create/edit documentation such as policies, procedures, templates, and forms.

Administrative Activities:
- Handle PR/LPOs for the operations team, assist in events for Mall Management Staff, support various stakeholders in a friendly and supportive manner, assist in employee engagement tasks, resolve administrative problems by preparing reports, analyzing data, and identifying solutions, and track and update records for the work permit process.

Required Skills to be Successful:

Experience:
- 3 to 4 years in administrative roles

Skills:
- Strong writing, administrative, organizational, interpersonal, and communication skills
- Proven ability to work under pressure and as a team player
- FM/Operations background with proficiency in Excel for complex data handling and reporting
- Skilled in creating high-quality, visually appealing PowerPoint presentations and reports

Behavioral Competencies:
- Friendly, flexible, supportive approach and open to work attitude.

What Equips you for the role:

Education:
- Business administration or equivalent.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper's point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.