IT Support Lead

Job description / Role

Want to work for a forward thinking and progressive Company who have amazing people who are driven to succeed both in their career and their personal goals? Then join Yo Telecom who are in an exciting period of growth and looking for an IT Support Lead to take their IT services to the next level.

What you’ll be doing
- Managing a team of IT support technicians
- Identifying opportunities for improvement, both technical and with processes
- Providing support for our customers (Microsoft) and our Yo colleagues (Google)
- Ensuring systems are secure and updated
- Working through tickets on our Salesforce CRM system
- Answering inbound support calls
- Resolving Windows 7/10/11 and Mac OS software issues
- Resolving issues with connected devices, printers, scanners etc
- Monitoring customers network and backup using the RMM
- Maintaining networks (troubleshooting)
- Providing excellent customer service
- Supporting and developing the IT support team
- Working to SLA’s

Are you the person we are looking for?
- Fluent English - Verbal and written
- 3+ years experience in IT management is essential
- Experience in leading an in house service desk team
- Great communicator and the ability to provide excellent customer service
- Experience working with UK businesses is beneficial
- Confident in Windows operating systems; Windows 7,8,10,11 Windows Server 2003-2019 and Mac OS Big Sur/ Montreal
- Experience with networking (DHCP, DNS, TCP/IP etc)
- Office 365, Sharepoint and OneDrive Experience
- Local and Cloud Backup solutions
- Experienced in Google applications
- Building and maintaining servers
- Persistence to overcome challenges
- A driven, determined and professional attitude to work

You can find out more about Yo via our websites and/or socials but if you think you could be our perfect match, get in touch!

Salary:
AED 12,000 to 15,000 per month inclusive of fixed allowances.

About the Company

Yo Telecom is an award winning telecommunications provider that specialises in small to medium sized businesses. In such a competitive market where there are hundreds of service providers, Yo Telecom offer a fresh approach to help unify all suppliers into one simple, broken down, monthly bill.

Yo Telecom specialise in creating an unbeatable voice, data, mobile and telephony solution for business – whether that is home office based, or with 250 employees in 10 locations around the country. Our expert knowledge can make a great difference to business, helping increase efficiency, effectiveness and send productivity through the roof!