IT Service Desk Support Specialist

Job description / Role

- Inspect personal computer equipment, as well as install hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premises
- Ensure ongoing and consistence maintenance and update of the Group's active directory
- Install and configure specified software packages such as operating systems, business applications and other office tools and performs maintenance and troubleshooting
- Provide on-site and remote support to users' requests in relation to networking, operating system, system hardware diagnoses, software and operator problems
- Initiate applications trouble shooting for business applications, point of sale...
- Initiate systems/network troubleshooting and monitoring and ensure that defective components are replaced as needed
- Manage the reported requests and incidents on the service desk system, and provide updates, status and completion information

Qualifications
- Bachelor's degree in Computer Science or Computer Engineering
- 2-4 years of experience in a similar field
- Experience in operating systems and networking
- Knowledge of hardware & Microsoft office applications
- Fluency in English
- Attention to details: level 2
- Analytical Thinking: level 2
- Communication Skills: level 2
- Customer Focus: level 3
- Cultural Awareness: level 1
- Change and Adaptability: level 2
- Planning and Organizing: level 2

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.