Head Stylist

Job description / Role

Have a passion for fashion, building relationships and styling?

We are looking for an experienced and highly skilled Head Stylist to join our team at Wear That. This role focuses on delivering exceptional, personalized styling experiences to our high-value clients. As a Head Stylist, you will manage a substantial client book, meet and exceed revenue targets, and ensure the highest levels of customer satisfaction. Additionally, you will play a key role in running and managing a small team, contributing to the overall success of our styling business.

What you will be doing

- Build and maintain strong relationships with a diverse and high-value client base, ensuring a personalized and engaging styling experience.
- Manage and grow a significant client book, proactively engaging with clients to understand their evolving needs and preferences.
- Conduct one-on-one styling sessions, both in-person and virtually, tailoring each session to the client's unique style, body type, and lifestyle.

Revenue Generation:
- Consistently achieve and exceed individual revenue targets through effective client management, upselling, and cross-selling.
- Leverage your styling expertise to curate and recommend personalized style boxes and fashion pieces that resonate with clients.
- Collaborate with the sales and marketing teams to drive engagement, promote new collections, and increase client retention.

Customer Satisfaction:
- Deliver an outstanding level of customer service by ensuring all client styling needs are met, resulting in high customer satisfaction and loyalty.
- Actively gather and analyze client feedback to refine and enhance the styling experience, ensuring continuous improvement.
- Address and resolve client concerns or issues promptly, maintaining a seamless and enjoyable experience.

Styling Expertise:
- Stay at the forefront of fashion trends, ensuring your recommendations are both timely and relevant to each client's needs.
- Create innovative styling solutions that enhance your clients' wardrobes, incorporating their personal style with the latest fashion trends.
- Provide expert guidance on wardrobe building, outfit coordination, and occasion-specific styling, tailored to each client's lifestyle.

Team Management:
- Lead and manage a small team of junior stylists, providing guidance, mentoring, and support to help them develop their skills and achieve their targets.
- Ensure that the team delivers consistent, high-quality styling services that align with the company's standards and values.
- Contribute to the overall business operations by managing team schedules, setting goals, and monitoring performance to drive collective success.

Performance Metrics & Reporting:
- Meet or exceed key performance indicators (KPIs) such as sales conversion rate, average transaction value (ATV), units per transaction (UPT), and customer satisfaction scores.
- Regularly report on performance metrics, client feedback, and revenue targets to the Director of Styling.
- Participate in ongoing training and development to enhance your styling expertise and sales acumen.

What you'll need to succeed

- Minimum of 5 years experience as a personal stylist or retail store management experience with a proven track record of managing a significant client book and achieving revenue targets.
- Experience in leading and managing a small team or business, with a focus on achieving collective goals and driving performance.
- Demonstrated ability to drive sales and maintain high levels of customer satisfaction in a client-facing role.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and team members.
- Exceptional fashion sense and deep styling expertise, with the ability to translate trends into personalized recommendations.
- Excellent organizational and time management skills, with the ability to manage multiple clients, team members, and styling sessions simultaneously.
- Highly goal-oriented, with a strong drive to achieve and exceed revenue targets.
- Client-focused with a passion for delivering exceptional service and building long-term client relationships.
- A natural leader with the ability to inspire and motivate a team to achieve their best.

You'll Love Working At Wear That Because

- We are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
- We are a successful, fast-growing company at the forefront of tech and fashion.
- We are a technologically and data-driven business
- We are committed to our clients and connected through our vision of "Being every real girls styling solution"
- We love solving problems, thinking creatively and trying new things
- We believe in autonomy & taking initiative
- We are challenged, developed and have meaningful impact
- We have a smart, experienced leadership team that wants to do it right and is open to new ideas
- You will be proud to say that you work for Wear That

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.