Guest Service Agent

Job description / Role

Company Description

Every Novotel is a destination in itself.

The natural and intuitive modern design gives our hotels a relaxed but lively atmosphere, making each area the perfect spot for guests and locals to have a drink, a bite to eat, work, play or just relax. Colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world.

Located in a bustling area of the emirate, our sleek, welcoming rooms and suites are a tranquil retreat. They include free Wi-Fi and wired internet, and an ergonomic workspace. Premium bedding and blackout curtains ensure a peaceful night's rest.

Savour a lavish breakfast and tasty Middle Eastern and international cuisine from the buffet at Pepper restaurant . Mellow Café is the spot for a bracing cup of coffee and a healthy snack. Unwind over handcrafted cocktails as you soak up city views next to the pool at Waves Bar & Outdoor Lounge .

The Al Bustan ballroom is an elegant venue for your banquet or other special occasion. Our seven modular event spaces are equipped with state-of-the-art audio-visual technology and are ideal for meetings, conferences and seminars.
If you're looking for a luxurious location for your wedding reception, our dedicated banquet team will take care of everything from start to finish.

Job Description

Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! Novotel & Adagio Abu Dhabi Al Bustan is looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team.

As a Guest Service Agent at Novotel & Adagio Abu Dhabi Al Bustan, you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will include:

- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps meet the department's quantitative targets through his/her sales efforts
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Deals swiftly, efficiently and sensitively to guest complaints and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
- Greeting and welcoming guests with warmth and professionalism.
- Handling check-in and check-out procedures efficiently.

We are looking for candidates who possess:

- Outstanding customer service skills and a passion for exceeding guest expectations.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- A positive attitude and a professional appearance.
- Previous experience in a hotel or hospitality role is a plus but not mandatory.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.