Front Desk Receptionist

Job description / Role

Job Purpose
• The role of the Receptionist – Human Resources is to oversee the front desk routinely, ensuring the front desk welcomes clients warmly and providing high standards of administrative to all customers, and employees of the organization.

Roles And Responsibilities

General Administration Services
• Execute general administrative services for Modon management and staff to ensure cost effective high level of customer service and policy compliance.
Records
• Ascertain that the reception space is orderly and attractive and has all the stationery and materials required (e.g., pens, forms and brochures).
• Perform additional administrative receptionist duties such as filing, copying, booking meeting rooms, assisting HR in other administrative related tasks etc; often includes performing adhoc administrative duties as needed.

Customer Management
• Welcoming guests at the front desk, extending a warm welcome, guiding them, and providing essential information.
• Booking meeting spaces, handling mail, and doing as-needed administration are the tasks that call screening and call forwarding agents perform.
• Engage in active listening with callers, confirm or clarify information, and support and assist irate clients in defusing the situation.

Safety and Security
• Maintain office security by adhering to safety rules and limiting access through the reception desk (monitor logbook, issue visitor badges).

Office Environment
• Ensure proper cleanliness, sanitation and general upkeep of the office premises. Handle workspace planning, allocation ambience, and quality of work environment.
• Assist or arrange in the organizing of corporate events and ensuring that all resources needed for the event are managed in coordination with the respective organizing teams.

• Maintains and update records of all services done for the company and contribute to team continuity by documenting and communicating actions, irregularities, and ongoing needs.

Qualifications And Education Requirements
• Bachelor’s Degree; additional certification in Office Management is a plus
• 2 to 3 years of relevant work experience.
• Proficiency with MS Office software
• Previous GCC experience is a plus
• Proficiency in Arabic is mandatory

Preferred Skills And Competencies
• Outstanding customer service skills, active listening, and effective verbal and written communication.
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. scan machines, printers)
• Professional demeanor and appearance.
• Excellent verbal and written communication skills.
• The ability to be resourceful and proactive in the face of adversity.
• The competence to multitask, organize, and manage time while setting priorities.
• Customer-service-oriented behavior.
• Strong negotiation and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.