Fast Repair Estimator | Automotive | Global Aftersales | Body Shop

Job description / Role

Job Requisition ID: 160838

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
Ensure and prepare estimates that ensure maximum Customer Retention and profitability.

What you will do:
- Execute assigned jobs according to established work standards, specifications and required time.
- Observe professional decorum and hospitality with the customer and with the co-employee
- Maintain the discipline of the service establishment through strict adherence of company rules, regulations and procedures
- Collect all necessary and reliable information from the customer to support evaluation and assessment on damaged vehicle
- Evaluate and assess customer's damaged vehicle and prepare estimation report provided with list of repair, labour cost and other necessary expenses
- Exercise care with customer property while it is under the organization's control or being used by the organization
- Verify reliability of product or parts information in the Audatex System
- Coordinate with insurance company to finalize estimates based from the result of survey on the damaged vehicle
- Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
- Perform other tasks assigned by immediate superior or manager, if necessary
- Contributes to team effort by accomplishing related results as needed
- Perform all duties and responsibilities mentioned in the related business SOPs
- Comply with the ALAC Quality Management System and participate with organization's improvement activities
- Carry out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.

Required skills to be successful:
- Good negotiation skills
- Able to write routines, processes and procedures
- Knowledge on Repair Estimation
- Technical understanding of different repairs

The role will report to the Regional Manager. You will be working in a dynamic and busy environment wherein you will be dealing directly with both internal and external customers.

What Equips You For The Role:
- Diploma/Degree in Engineering (Mechanical/Automobile)
- 2-3 years in a reputed automobile workshop
- Good PC skills & English communication skills

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.