Welcomer

Job description / Role

Company Description

What is in it for you:
- All Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Your team and working environment:
Pullman Hotels & Resorts showcase a unique Pullman Journey, enriched with the amaze of spiritual sensory experiences, in the blissful sanctuary Madinah al Munawarah, at threshold of the grandiose Prophet Mohamed (PBUH) Mosque. This new 5-star hotel is a few minutes' walk to Al-Masjid an-Nabawi, where visitors can pray in the Holy Rawdah. This central, green-carpeted area, known as one of the gardens of Paradise, lies between the Minbar of Prophet Mohamed (PBUH) and His Blessed House.

Unfolding 5-star upscale luxury services, 836 rooms & suites, 4 unique restaurants, and a complimentary indoor parking, Pullman Zamzam Madina Hotel ensures a seamless Journey. Quba Mosque, Uhud Mountain, etc. rest within 15 minutes on the wheels. Al Madinah, 'City of the Prophet' in the Hejaz region, is the second holiest site in Islam and comprises Al Haram Al Nabawi, a place for prayer and Daawah. Madinah boasts traditional old markets standing alongside the most modern shopping malls.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

- Grooming/Attitude : The welcomer will keep at all times a perfect grooming (uniform, tag, make up, tidy hair...).
- Greeting/Attitude : Always keep a smile on. A positive attitude is a must for all welcomers.
- Follow up : The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.
- Organization : She/he will ensure that her/his section is perfectly tidy at all times, that the stationary used for the operations is refilled as often as required and that the circuits of operations are followed strictly.
- C/I & C/O : The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
- Communication : She/he will be attentive to all information received during the different briefings: daily morning Supervisor briefing, FO handover briefing (for afternoon shift) & Front Desk Committee. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The welcomer will read the reception logbook at the beginning of shift, follow up and keep it updated during his/her shift.
- Immigration records : The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
- Executive Bookings & VIP : The welcomer will be attentive that each VIP guest or Executive floor booking is guided quickly to the 22nd Floor to benefit from all perks of the executive floor.
- Guest requests follow up : The welcomer will be ready to help the guest with any request.
- Handover : At end of shift, the welcomer will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct, with all the backups attached.
- Selling / Up-selling : The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
- Privacy : The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.
- Security : The welcomer has to know her/his duties & responsibility in the eventuality of fire.
- To ensure that all the standards and procedures established are followed strictly.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.