Senior Support and Operations Engineer

Job description / Role

Job Description

* Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution .

* Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA

* Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead

* Should have good debugging and problem-solving skills.

* Ability to learn and develop.

* Collaborate with cross-functional teams, including system development, engineering, to communicate customer feedback and improvements.

* Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.

* Share all operation related reports.

* Ensure all day to day data are loaded successfully with Quality measures

* Ensure all system backups are taken successfully

* Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about system roadmap.

* 3+ years experience as a system support Engineer or Devops role, with experience in managing several types of systems like cloud-based services and infrastructure
* Experience with Linux and windows O.S administration and monitoring tools (e.x Prometheus, Grafana, ....etc).
* Solid understanding of microservices based architecture applications.
* Experience with Elastic stack.
* Good Knowledge about Kafka.
* Knowledge about (RabbitMQ, Redis, MinIO).
* Experience with Devops tools ( e.x Azure Devops)
* Understanding of Kubernates, container orchestrators and managers.
* Experience with database administration (e.x Postgres).

Education
B.Sc. in any discipline and an advanced degree is a plus.

Personal Skills
- Strong communication, interpersonal, and presentation skills.
- Ability to multi-task and work under pressure.
- Excellent command of English.
- Excellent verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.