Senior Support Engineer - Routing & Switching

Job description / Role

Job Description

- Provide expert-level technical support for Routing & Switching infrastructure, including configuration, troubleshooting, and performance tuning.
- Manage and maintain network systems, ensuring optimal performance and reliability.
- Troubleshoot and resolve complex network issues, providing root cause analysis and implementing effective solutions.
- Collaborate with network architects and other IT teams to design and implement network upgrades, expansions, and enhancements.
- Monitor network performance, identify potential issues, and take proactive measures to prevent disruptions.
- Document network configurations, changes, and troubleshooting procedures to ensure accurate and up-to-date records.
- Mentor and guide junior network engineers, sharing knowledge and best practices.
- Participate in on-call rotation for after-hours support and respond to network emergencies.
- Stay current with the latest advancements in Routing & Switching technologies and recommend improvements to the existing network infrastructure.
- Support the deployment of new network services and solutions, ensuring seamless integration with existing systems.

Personal Skills

- Excellent problem-solving skills, with the ability to diagnose and resolve complex network issues quickly and effectively.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to manage multiple priorities in a fast-paced environment, with a focus on delivering high-quality results.
- Minimum of 5-7 years of experience in network engineering roles, with a focus on Routing & Switching.

Technical Skills

- Extensive experience with Cisco, Juniper, or similar network equipment.
- Strong understanding of BGP, OSPF, EIGRP, MPLS, STP.
- Relevant certifications such as CCNP, JNCIP, or equivalent are highly desirable.
- Proven experience in managing and supporting complex network environments.
- Experience with network security practices, including firewalls, VPNs, and access control.
- Knowledge of scripting and automation tools for network management (e.g., Python, Ansible).
- Familiarity with ITIL processes and best practices.
- Proficiency in network troubleshooting tools and techniques (e.g., Wireshark, traceroute, network performance monitoring tools).
- Network monitoring and troubleshooting tools (Wireshark, SolarWinds, etc.)
- Bachelor's degree in computer science, Information Technology, or a related field.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.