Job closed
Ref: RP714-15592
Job description / Role
Job Description
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests' personal and assist with currency exchange
- Attend to guests' request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Sofitel property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Perform related duties and special projects assigned
Requirements:
- Strong written and verbal communication skill in English
- Able to develop report with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Get personalised updates on latest vacancies
Front Office Receptionist
Macro |
Dubai | 3 Sep |
![]() |
Bilingual Receptionist - Saudi National
Irwin & Dow |
Riyadh | 25 Jul |
![]() |
Front Desk Receptionist
Big Fish Recruitment |
Abu Dhabi | 19 Jul |
![]() |
Receptionist
Parker Connect |
Abu Dhabi | 5 Sep |
![]() |
Cloud Ambassador - Reception/Guest Relations
Cloud Spaces |
Abu Dhabi | 30 Aug |
![]() |