Guest Relations Intern

Job description / Role

We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Assist in greeting and welcoming guests upon arrival.
- Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.
- Support the Guest Relations team with daily operations, including check-ins, check-outs, and reservations.
- Maintain accurate records of guest interactions and transactions.
- Assist in coordinating guest activities and special events.
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
- Gather guest feedback and work with the team to implement improvements.

- Currently enrolled in a Hospitality Management, Tourism, or related program.
- Strong interpersonal and communication skills.
- Positive attitude, enthusiastic, and eager to learn.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Previous customer service experience is a plus.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.