Guest Experience Agent

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Primary goal for this position:
• Ensure highest level of guest satisfaction by offering attentive service to every guest and associate
• Greet guest immediately with a friendly smile and sincere welcome
• Listen carefully to understand all guest requests, respond with appropriate action and provide accurate information. Resolve any problems or issues quickly, efficiently and courteously
• Anticipate potential issues and problems and engage proactively to avoid them
• Ensure guest, room and group event information gathered and data enter is accurate, up to date and properly communicated
• Support an organized and comprehensive filing system, documenting purchases, reports and tracking logs
• Maintain, monitor, and prepare guest/group requirements keeping information up to date. Relay information as needed
• Deliver sales and upsell opportunities for all of Fort Worden's products and services
• Maintain proper key management system
• Prepare list of expected arrivals, assist in preregistration activities and process advance reservations
• Create and maintain reservation records and prepare letters of confirmation and promptly process any cancellations and modifications
• Properly and accurately follows all cash-handling, check and credit processes and policies
• Verify credit card and required guest information
• Proficiently operate and enter data into all of Front Office computer systems
• Remain up-to-date and familiar with procedures, activities at Fort Worden, local attractions, current events, directions and other information on the local area in order to provide accurate information at the Front Desk
• Wear proper uniform at all times - Step in for other staff as directed or other duties as assigned

We are looking for candidates who possess:
• Outstanding customer service skills and a passion for exceeding guest expectations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• A positive attitude and a professional appearance.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.