Guest Experience Agent

Job description / Role

Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

What do we expect from you?

To be the vibrant face of Mondrian Doha and exude style, class, approachability and true hospitality that is both friendly and confident. You will be working your negotiation skills to ensure that the lobby is always flowing, clean and understanding of our high expectation guests. You will work closely with the Doorman, Reception and Bell captain to ensure every arrival and departure has flawless service.

How your day looks like?

- Actively welcome guests and escort to their destinations, giving each a personalised experience
- Act as the Ambassador of the hotel
- Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
- Be fully aware of what functions are going on in the hotel
- On departure ensure guests receive the hotel departure gift and promote Guest Satisfaction Survey and TripAdvisor

Qualifications

- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.