Customer Service Representative

• Serve as the frontline representative for the company, providing exceptional customer service through various channels, including phone calls and emails.
• Engage with customers to understand their needs, address inquiries, and resolve issues promptly and effectively.
• Demonstrate empathy and active listening skills to ensure a positive customer interaction experience.
• Utilise knowledge of products or services to offer personalised solutions and recommendations to customers.
• Collaborate with cross-functional teams to advocate for customer needs and drive continuous improvement in service delivery.
• Document customer interactions accurately and thoroughly in the CRM system to maintain a comprehensive record of customer communication.
• Strive to exceed performance metrics such as first call resolution, average handling time, and customer satisfaction scores.
• Stay updated on company policies, procedures, and product/service offerings to provide accurate information to customers.
• Uphold a professional and courteous demeanor in all customer interactions, reflecting the company's commitment to excellence in customer service.

Requirements:

Salary:
AED 3,500 to 5,000 per month inclusive of fixed allowances.