JOB DESCRIPTION / ROLE
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements:
• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Salary:
AED
4,000 to 5,000
per month inclusive of fixed allowances.
ABOUT THE COMPANY
PARKER CONNECT is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Consultancy through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC’s and local firms.
Find Top Talent
Other jobs you might be interested in
Sales Executive Jobs in Abu DhabiCustomer Service Representative Jobs in Abu Dhabi
Receptionist Jobs in Abu Dhabi
Show More
Candidates who applied for this job also applied for
Customer Service Representative
Customer Service Manager
