Store Resident Trainer - Charlotte Tilbury

Store Resident Trainer - Charlotte Tilbury - Qatar

You will act as the ultimate brand ambassador managing the education and development of Retail Artists and Managers within your specific retailer. Through both physical and virtual trainings, you will up-skill your team whilst ensuring that the Learning Management System is accurately managed and fulfilling its maximum potential

Working in collaboration with your Charlotte Tilbury Counterpart (Field Training Manager) and Store Manager, you will ensure there is a clear devised plan and strategy for your area for which

you are accountable to deliver

You will constantly define and adapt the education approach based on commercial business needs, whilst always ensuring that the Brand ethos and purpose is represented to our customers in the right way

You will be the trail blazer for exceptional service in stores through shop-floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team

Key Accountabilities:

Taking direction from the Field Education Manager, support the effective and inspirational delivery of all defined training materials across:

- The Charlotte Tilbury Magic Experience" service model and intermediate artistry development
- Full Curriculum facilitation of team including induction, social and developmental training
- Supporting the operational business management & education strategy across your key door identifying priorities and implementing local initiatives
- Facilitate new launch NPD and Skincare Training
- The Learning Management System
- Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Store Manager, Area Manager and Field Training Managers adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI results
- Working in collaboration with the Field Sales/Training Managers, define a training and development plan for your retailer to deliver KPI expectations, covering:
- Accelerating. high potential/high performance individuals using the development pathway and certification process
- Managing and addressing under-performance
- Feedback Surveys (Pulse)
- Login, completion & engagement on the Learning Management System
- Optimizing social advocacy
- Succession planning for your team based on skill set opportunities

INTERNAL USE

Deliver the agreed training plan within the defined timeframes reflecting the changing needs of the business via:

- Effective, and focused in store days with clear objectives, agreed KPI's and follow-up
- High quality virtual and physical training sessions
- Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight- Support area meetings delivered in collaboration with the Field Training Managers
- Leading by example in store and online during all events, meetings, and trainings

Reporting Relationship:

- Reporting directly to Store Manager for specific area with a dotted line to Regional Training Manager
- Collaborating with Field Training Managers and Pro-Artists

Requirements: