IT Applications Head

JOB DESCRIPTION / ROLE

Employment: Full Time

Application Management:
• Oversee the day-to-day operations of critical software applications. • Ensure applications are
running efficiently and meet business requirements. • Plan and execute software updates, patches, and upgrades.

Team Leadership:
• Manage a team of application support specialists and developers. • Assign tasks, monitor performance, and provide guidance on technical issues. • Foster a collaborative and innovative work environment. Vendor & Stakeholder Management:
• Liaise with software vendors and service providers to ensure proper support.
• Negotiate contracts and manage service level agreements (SLAs).
• Collaborate with business stakeholders to gather requirements and prioritize application enhancements.
• Monitor and Budget preparation for Operational and new Initiatives in coordination with Finance.
• Compliance to the KPI’s for yearly initiatives
• Research and proposition to enhance the Application Landscape for Qatar Rail.

Project Management:
• Lead application-related projects, including new implementations, upgrades, and integrations.
• Develop project plans, set timelines, and ensure deliverables are met on time and within budget.
• Coordinate with other IT and business teams to ensure smooth project execution.

Problem Solving & Troubleshooting:
• Monitor application performance and troubleshoot issues.
• Resolve complex technical problems and ensure minimal disruption to business operations.
• Implement preventive measures and propose long-term solutions.

Documentation & Reporting:
• Maintain comprehensive documentation of application configurations, processes, and user manuals.
• Provide regular reports on application performance, usage, and issues to senior management.

Training & Support:
• Develop and conduct training sessions for end-users and support staff.
• Offer technical support and ensure that users are adequately trained on the applications.

Requirements:

• Bachelor’s degree in computer engineering, Management Information Systems, Computer Information Systems, or related field. Master’s degree is preferred
• Minimum 10 years’ experience in the IT field, including Five (5-7) years of the required experience should have been in managing the enterprise applications and staff of a small or medium-sized Software/Applications environment.
• A total understanding and practical skills in managing the SDLC.
• Strong experience in an (Oracle E-Business Suite, ERP, Microsoft SharePoint, Microsoft Azure Cloud, Other Hyperscale capabilities, Document Management System, CRM, Mobile Applications, Business Intelligence, AI/Gen AI capabilities, and others).
• Experience in Business process improvements aligned to support IT implementations.
• Experience in managing IT Business Applications in Railway operations (preferred).
• Professional IT certification (e.g. PMP, Applications based certifications, ORACLE Certified, Software Development Frameworks certification) (preferred).
• Knowledge of current trends in the specific field including and not limited to Cloud capabilities, Microsoft Power Apps, AI/GenAI capabilities.
• Knowledge of information technology applications, processes, software, and equipment.
• Good ability to work in a multi-vendor environment
• Ability to harmoniously with a variety of employees and external individuals
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Attention to detail and ability to cope with crises and difficult situations.
• Problem Solving and troubleshooting skills, and ability to respond to queries when they occur.
• Proven leadership skills and strategic thinking
• Excellent written and verbal communication
• Ability to manage the outsourced team.

ABOUT THE COMPANY

Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems.

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