JOB DESCRIPTION / ROLE
- Acts as the point of contact between Aman and billers, operators, and customers.
- Builds and maintains strong, long-lasting customer relationships
- Ensures the timely and successful launching of different e-payment and e-collection services, according to customer needs and objectives
- Creates, submits and follows up on the implementation of Technical requests with the technical department.
- Performs internal and external UATs.
- Responsible for service enhancements.
- Communicates work progress of monthly/quarterly clearly to management.
- Tracks accounts progress, and reporting it back to customers
- Assists different customers with their requests; financially, technically, reporting, and contract related issues.
Requirements:
- Bachelor degree from any reputable university- Experience minimum 3 years in business field, preferred banking sector and fintech solutions
- Strong communication skills
- Good negotiation skills
- Flexibility
- Results-oriented
- Very good knowledge of Business development.
- Ability to spot problems
- Use analysis for better understanding
- Self-Motivation
ABOUT THE COMPANY
Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances
Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.
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