Chief Concierge

Job description / Role

Fairmont Amman is offering a career opportunity for an a Chief Concierge

What you will be doing?

- Assist guests with all inquiries, both hotel and non-hotel related.
- Maintain good relationship with Airport Concierge, retailers and other service providers within the city and ensure that information on their promotions are up to date.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks..
- Supervises and directs Concierge, and airport transportation requirements
- Ensure all Standard Operating Policies & Procedures are adhered
- Ensure guest requests are handled in a timely manner

- Minimum five years' experience as a Concierge or in a related position
- Active member of Les Clefs D'Or is an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.