Senior Operational Excellence Specialist

Job description / Role

The Senior Operational Excellence Specialist will lead efforts to enhance the performance of operations through the implementation of best practices in process optimization, lean management, and continuous improvement methodologies. You will be responsible for driving efficiency, reducing operational costs, and ensuring the highest quality standards in the company's day-to-day operations.

Key Responsibilities:

• Operational Strategy Development: Lead and support the development of operational excellence strategies and objectives across all departments.
• Process Improvement: Implement lean and Six Sigma methodologies to identify inefficiencies, eliminate waste, and enhance process performance within the organization.
• Performance Monitoring: Analyze KPIs, metrics, and data to monitor operational performance and identify areas for improvement.
• Continuous Improvement: Develop and promote a culture of continuous improvement by training and mentoring teams on best practices in operational excellence.
• Cross-Departmental Collaboration: Work closely with other departments such as Network Operations, Customer Service, Sales, and IT to streamline processes and improve service quality.
• Cost Reduction Initiatives: Identify and execute cost-saving initiatives to improve the financial performance of the company without compromising service quality.
• Project Management: Lead and manage cross-functional projects aimed at improving operational efficiency and effectiveness.
• Compliance and Standards: Ensure all operational processes comply with relevant regulatory, safety, and quality standards.
• Reporting: Prepare regular reports and presentations on operational performance, process improvements, and project outcomes for senior management.

• Education: Bachelor’s degree in engineering, Business Administration, or a related field. A master’s degree is preferred.
• Experience: Minimum 8-10 years of experience in operational excellence, process improvement, or operations management, with at least 3-5 years in the telecommunications industry.
• Certifications: Lean Six Sigma Black Belt or equivalent certification is highly desirable.
• Knowledge: Strong understanding of telecom operations, industry regulations, and best practices in operational management.

Skills:
• Proven experience in driving large-scale operational improvement projects.
• Excellent analytical skills with the ability to interpret complex data sets.
• Strong leadership and interpersonal skills to engage and motivate cross-functional teams.
• Effective communication skills, both verbal and written, in English and Arabic is a plus.
• Proficiency in process mapping and management tools such as Microsoft Vision, Excel, and project management software.

Key Competencies:
• Strategic Thinking
• Problem-Solving and Decision-Making
• Leadership and Teamwork
• Attention to Detail
• Time Management
• Change Management

About the Company

A leading telecom company in Iraq.