Quality Control Engineer - Senior

Job description / Role

About the role

The CTIO department is in charge of decision-making information systems, serving Orange Business different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.

In this context, the Orange Reporting and Analytics (ORA) system is the new digital reporting solution for Orange Business customers. This application will be developed in Agile SCRUM mode brings advanced analytical features to go beyond the historical contractual reporting features which used to be provided by the customers' service managers adding more value and meeting the customers' expectations regarding what to be reported, the look & feel, accuracy of the report, report availability and reliability.

In an Agile context, the QC Lead is required to undertake the following responsibilities:
- Be the people manager for the QC team members
- Manage the day-to-day activities of QC team members, including scheduling and managing ongoing projects.
- Conduct employee training and evaluation and provide support during the hiring and on boarding process till they are ready to join running projects.
- Conducting regular cross test and reviews on team work to ensure QC team meets expectations and deadlines.
- Assess team performance, provide and suggest needed training to achieve needed quality.
- Assess current testing needs and schedules and determine staffing needs to effectively conduct the testing.
- Creating test plans for the projects and estimating QC team needed tasks.
- Reviewing customer requirements documents and stories to ensure that there are consistent and no gaps found before implementation.
- Participating in sprint planning, story writing and sizing meetings.
- Handling customer change requests and after launch issues and Performs impact analysis
- Good knowledge in automation with Selenium C#.
- Reviewing UX design against customer requirements and testing against UX design both browser compatibility and responsive.
- Highlighting any anticipated risks and communicating project status, priorities and risks to project manager and QC manager.
- Design and execute test cases, report related bug and follow up the bugs till closure using Jira.

About you
- Degree in business , computer science ( or other relevant area) and/or equivalent relevant experience
- 10+ Years' experience working in an multinational telecoms / IT environment in a software testing activities
- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills
- Customer experience awareness
- Prioritization and time management
- Team work, simplicity, agility, flexibility, adaptability, result driven and autonomous
- Excellent written and verbal communication skills, fluent in both English and French

Department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.