Policy Management Officer - Italian Speaker

Job description / Role

The role of the Policy Management Officer involves working in a fast-moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Key responsibilities/What you do:

- 1 year experience with AWC Egypt is a must
- Be a strong team player with good communication skills
- Ability to be flexible and open to learning new skills
- Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
- Process 40+ email per day and work on additional tasks
- Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
- Build positive and professional working relationships with internal clients
- Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
- Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
- Responsible for the policy management of small, medium and large corporate clients.
- Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
- Aim to achieve a first-time resolution when communicating via email or phone.
- Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements

Key requirements/What you bring:

- Fluency in English is a must.
- Second European language is essential (Italian)
- Administrative experience in a customer focused role
- Strong knowledge of Microsoft Office (Word & Excel)
- Experience working in pressurized environment with tight deadlines.
- High attention to detail.
- Time Management
- Strong communication (verbal & written)
- Team Player
- Flexible and display ability to prioritise workload.
- Proactive and ability to use initiative, solution driven.

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!