Head of Service Management & Integration Architecture

Job description / Role

About the role
- Lead a team of Senior SM & integration architects
- Designing architecture for an organization on an enterprise level.
- Defines system and application architecture and provides vision, problem anticipation, and problem-solving ability to organization.
- Participates in creating strategies and policies to meet overall business goals.
- Oversees implementation of architecture system and advises adjustments to top managements.
- Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.
- Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function
- Evaluating internal functions, business development strategies and IT processes and suggesting improvements
- Creating business architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals
- Ensuring the efficiency, security, and support of the organization's goals
- Conceives the architecture of a solution for services and infrastructures projects
- Provides its skills and experience to support other architects
- Drives target Architecture definition on cross-domain issues
- Defining the data architecture framework, standards, and principles, including modeling, metadata, security, reference data such as product codes and client categories, and master data such as clients, vendors, materials, and employees.
- Defining reference architecture, which is a pattern that other can follow to create and improve data systems.
- Defining data flows, i.e., which parts of the organization generate data, which require data to function, how data flows are managed, and how data changes in transition.
- Collaborating and coordinating with multiple departments, stakeholders, partners, and external vendors.
- Review and monitor development, test plans, and results for individual product components.
- Plan and evaluate cross-component integrations and related tests.
- Monitor market and technology trends and product development plans regarding platform technology partners.
- Engage with other functions to make recommendations on how the service architecture should evolve in response to customer feedback and profitable market opportunities.
- Support the enhancement of the solution integration processes, to optimize time and ensure quality deliverables including low-level design and solution implementation plans.
- Build, and design proposals for the customers based on analyzing and understanding customer needs as well as understating of current version offerings and limitations.
- Participating in new process creation committees to guarantee proper handover and interlock required between presales, delivery, and operations.
- Analysis of the impact of new product processes and operational tools, provides the necessary validation and application to business experts.

About you
- Excellent technical, analytical and project management skills
- Strong communication and interpersonal skills
- Good leadership and motivational skills
- Experience in modeling and graphic representations
- Experience in modeling tools (Enterprise Architect, Visio, or equivalent).
- Deep understanding of the system development life cycle, project management approaches, requirements, design, and test techniques.
- Ability to articulate, persuade, conceive, and portray the big data picture to others.
- Experience in ServiceNow development and architecture or equivalent experience.
- Experience in professional services, solution design, and process development.
- Successful experience in customer-facing pre/post sales.
- Strong Knowledge of Service Management activities.
- Ability to deal with large and demanding customers under tight timeframes.
- Experience in UML, ability to build different types of diagrams and models (use cases, sequence).

Department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.