Extended Local Delivery Manager

Job description / Role

Job Description:

Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Benelux, GEA, Switzerland & NORDICS) starting the receipt of valid service requests from sales to handover or billing.

Job includes:
- Coordinating provisioning for Network projects, assessing service orders and developing Implementation schedules to optimize resources and components scheduling.
- Performing order Validation of assigned orders for administrative completeness and technical consistency including pre-qualification / eligibility..
- Validating service orders with Customer's Local contact via official E-mails or phone calls..
- Placing, tracking/ monitoring line orders with relevant local carriers and equipment (router, modem, cards, etc.) with third party vendors until full delivery of ordered services.
- Performing proactive order management to ensure the requested customer target delivery dates are met .
- Proactively escalating and expediting activities throughout the order life cycle to prevent/ minimize delays in meeting customer committed delivery dates for service.
- Monitoring provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities.
- Providing consolidated status and progress reports on all orders to the customer and internal implementation teams.
- Confirming customer's acceptance of service on OBS tools.

- Understanding of Network technologies/services (SDWAN , VMS high speed internet , DSL..) to plan for solution implementation .
- Project Management skills including:
- Organizational and planning skills.
- Leadership and accountability for the orders end to end.
- Excellent communication and negotiation skills internally with Orange teams (implementation, project management, supply chain, sourcing, field services, carrier vendor management,....) and externally with customers and carriers
- Time management skills & prioritization of actions
- Proactivity and thinking out of the box of different ways of working to speed up delivery and enhance the overall customer experience

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.