SW Delivery Manager

Job description / Role

Job Description

- Communicate with Engineer LoB PMs and presales team to understand the project being evaluated to ensure that the successful bid will be managed successfully.
- Work with the Engineering LoBs PMs to review the client contract before signing in order to ensure implementation risks are mitigated.
- Work with technical managers to ensure that the proper skills are available and ready for mobility before project kick-off.
- Manage the handover process from the bidding team to the operations team to ensure the proper kick-off of the project.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Provide the detailed project time plan (Software Scope) with detailed time schedule in coordination with all stakeholders including the PM of the client.
- For the software scope, ensure that all risks are identified, and applicable action plan(s) is acknowledged by all and ready if applicable.
- For the software scope, ensure that the project's overall objectives, targets at various key stages, and individuals' responsibilities are clearly communicated and understood by all concerned parties.
- Monitor the progress of the project and manage the day-to-day activities within the project to ensure successful delivery.
- Represent Giza Systems in all meetings and communications with client representatives.
- Ensure continuous and periodical communication between all stakeholders of the project to ensure that the delivery is on-time, within scope and within budget.
- Manage all software teams from different departments (Service group, Product group, and Design Office) and be a the single focal management point for the software scope in the project.
- Manage proactively all challenges and issues that might be raised in the middle of the project to ensure the satisfaction of the client.
- Review and undertake quality assurance on all client deliverables prepared by the team before they are sent to the client, ensuring that they meet the required standards and specifications.
- Follow-up on stage approvals with the client and compile acceptance sheets for each module, as well as final acceptance sheets for the whole project.
- Measure project performance using appropriate tools and techniques.
- Follow and ensure adherence of internal policies, procedures.
- Highlight areas of slippage and identify/initiate corrective action.
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
- Report and escalate to management as needed.
- Track project performance to analyze the successful completion of short and long-term goals.
- Create and maintain comprehensive project documentation
- Support Engineerg LoBs to manage customer correspondences and accountable for all project important documents.
- Accountable for documenting progress of the project and keep track of the progress (Software scope) against planned/required.
- Manage the transfer of knowledge of the technical deliverables to the client - if applicable.
- Support Engineer LoB PMs to prepare and submit monthly project progress reports to the PMO, Program Manager and the relevant manager.
- Develop a lessons learnt log to maintain customer/industry/technology knowledge.

Personal Skills

- Excellent client-facing and internal communication skills.
- Excellent communication, interpersonal and negotiation skills.
- Excellent problem-solving skills.
- Excellent command of English.
- Excellent team leadership.
- Ability to travel frequently to manage project onsite.

Technical Skills

- Project Management Professional (PMP) or another PM certification is a must.
- Strong working knowledge of Microsoft Office & MS Project.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.