Bell Captain

Job description / Role

- Ensure that the bell desk is organized at all times.
- Keep the working area, clean and tidy always.
- Ensure that smooth and fast baggage handling for all arrival/departure guests.
- Maintain close relationships with reception/information/cashier as well as other departments.
- Attend all guest calls for Bell stand / Door Services related services.
- Delegate bell boys to pick up the baggage from guest rooms.
- For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.
- Check the inventory of items on loan and all items are collected at the time of on or before check-out.
- All baggage movements are tagged and recorded.
- Update luggage movement register and sign off daily.
- Guest and other departments' letters, and couriers are distributed properly and accurately.
- Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
- Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
- The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
- Help observe safety and security rules at all times.
- Alert the management of any unattended packages and strangers found on the premises.
- Check the daily arrival list for VVIPs or guests with functional needs.
- Prepare for group movements and ensure enough staffing is in place to handle groups.
- Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
- Recognize all returning and VIP guests, and welcome them back.
- Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
- Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and try to acknowledge them by name.
- Make deliveries to guest rooms as instructed.
- Store and retrieve luggage and other objects for guests.
- Be aware of daily hotel activities, and group and VIP arrivals.
- Communicate special guest requests to the assistant. Front Office Manager / Manager on Duty.
- Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
- Assist the security team in scanning all guest luggage.
- Offer assistance to all guests at times.
- Provide an efficient luggage storage, delivery, and collection service.
- Perform any other work as and when assigned by the management.

- Minimum 2 years of relevant experience
- Hotel fire procedures
- Hotel security procedures

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.