UAE National - Guest Relations Officer

Job description / Role

UAE National Guest Relations Officer | Al Futtaim Automotive | Dubai

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Job Opportunities for UAE National Guest Relations Officer | Al Futtaim Automotive | Dubai

This presents an exciting chance for individuals possessing strong communication abilities and keen on advancing their careers within Al Futtaim.

Overview of the role:
- The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers' requirements.

What you will do:
- Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
- Providing excellent and a delightful customer experience as per company policy and procedures.
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
- Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
- Logging Visits (including time, date and visitor details).
- Maintaining an up to date knowledge of personnel and procedures.
- Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

- Customer management and coordination experience
- Communication skills
- Timely Resolution
- Proficient in Microsoft Office

About the Team:
- The role will report to the Sales Manager and the primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers' requirements.

What equips you for the role:
- Diploma
- 1 years' experience in customer service
- Proficient in English and Arabic
- Proficient in Microsoft Office skills

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV Brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.