Technical Product Owner - dnata Ground Operations

Job description / Role

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as Technical Product Owners (TPO ).

Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

Technical Product Owner - dnata Ground Operations will act as the bridge between the software engineering teams and your stakeholders and will help to define the vision of the products we create; drive the planning, prioritisation and execution of backlogs and deliver new features that support our strategic goals. You should have a good understanding of the Ground Handling and/or airport operations domains.

In this role, you will:

- Be a part of our Product community, focusing on collaboration cross-functionally with engineering, delivery, architecture, and business partners, and identifying opportunities of improvement and growth.
- Be able to analyse business functionality changes and determine features and stories that clearly articulate the full range of amendments/enhancements that need to be done to both vendor and in-house systems.
- Own the entire lifecycle of the Product and drive product development through your engineering and scrum teams
- Write and refine user stories, prioritise backlogs, manage release activities and support sprint ceremonies
- Define detailed use cases, product requirements, and technical specs needed to support roadmap initiatives.
- Set product objectives, define success metrics and deliver business outcomes, ensuring KPIs and targets are met
- Continuously innovate and iterate as you deliver your roadmap in order to provide the best product and solutions possible
- Deliver world class user journeys that our customers value
- Document process flows to illustrate to-be states and changes to information flow.
- Conduct discoveries/feasibilities that potentially lead to RFI/RFT with the ability to manage those to conclusion with detailed vendor evaluations.
- At times be required to engage, drive and manage vendor priorities and activities pertaining to your prioritised backlog.

- Bachelor's degree and 5+ years' experience in product ownership/management in a team-facing capacity
- Experience in any of the following domains: Ground Handling, Airport Operations, Meet & Greet, Baggage Handling and Reconciliation, Asset Management & Telematics
- Demonstrated experience in the following areas: In-house built products, Implementing 3rd party solutions, Vendor management, Agile methodologies
- SAFe PO/PM certified
- Appetite for building and identifying value, with a customer centric mind-set.
- Well-versed with the tools for the Product Management aspects of software delivery
- Possess strong communication skills and be able to enthusiastically convey your Product Vision to stakeholders and effectively influence a wide range of stakeholders across the organisation.
- Agile and innovative mind-set with the tenacity to adapt and thrive in a constantly changing environment.
- Proven experience with Business Analysis, Wireframing and UML (Unified Modelling Language).

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.