Talent & Culture Manager

Job description / Role

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

Job Description

COLLEAGUE RELATION

- Maintain effective colleague communication channels in the property (e.g., develop daily communications and assist with regular scheduled meetings).
- Review progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilize an "open door" policy to acknowledge colleague problems or concerns in a timely manner
- Ensure colleague issues are referred to the Department Manager for resolution or escalated to the Director, Talent & Culture.
- Provide an advice service to both managers and colleagues on T&C policy, legal requirements, staffing issues, and act as an arbitrator where necessary.
- Take active role in projects and teams throughout the Hotel and be prepared to take ownership where appropriate or act as an advisor on any T&C issues. (E.g. Colleagues Welfare, Cafeteria, Sustainability Program, etc.)
- Lead, plan and organize generic social and community activities.
- Responsible for the smooth operations staff cafeteria.
- Ensure that BOH including cafeteria, lockers and common areas are always cleaned and up to standard

RECRUITMENT

- With the support of the Recruitment in charge, liaise with Managers to establish their recruitment requirements and ensure recruitment is in line with budget and forecasted levels of business. Follow up with Managers during all stages of the recruitment process, keeping them informed of progress and ensuring that T&C is aware of all actions.
- Creating requisitions & posting positions online through the internal recruitment platform Ines
- Identify most effective and cost efficient method of recruitment for all positions - update and maintain the internal notice board with internal adverts, Vacancy listings, and update vacancies with the INES Platform.
- Assists in the interviewing and hiring of candidates with the appropriate skills, as needed.
- Oversees/monitors candidate identification and selection process.
- Ensure proper onboarding process is in place for new colleagues (T&C policies introduction, legal documents, locker allocation, job description, name badge, uniform, Timekeeping machine registration, hotel ID, bank application forms etc.)
- Ensure creation of email ID is done in timely manner.
- Ensure all new joiners' information is uploaded in Oasys and information is accurate.
- Keep accurate record of recruitment status and ensure regular communication with candidates while keeping informed the HOD

ADMIN

- Handles monthly payroll activities in coordination with departmental coordinators and Payroll Manager.
- Assist Director, Talent & Culture in the preparation and coordination of payroll budget and payroll forecasts on a monthly basis.
- Prepare and send on monthly basis the labor turnover report, leave balance report, accrual report any other reports required.
- Ensure all colleagues starting, status change and termination information is accurately completed, entered into the system and communicated to payroll department.
- Ensure all colleagues' files are kept up to date - and to ensure confidentiality of employee information is maintained at all time, in line with Data Protection legislation.
- Ensure that T&C records (Master Manning list, etc.) are updated on a daily basis.
- Maintain a constant level of integrity and confidentiality and ensure the same from the T&C team.

- Previous Talent & Culture experience required as a Manager
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Strong work ethics & confidentiality
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on people needs, remaining calm and courteous at all times
- Ability to maintain confidentiality at all time
- Ability to take adequate decisions, in line with the business level.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.