Solution Architect - Care Net

Job description / Role

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.

From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a Solution Architect on the Support Organization, you will work in a team environment to provide functional and technical expertise to our clients. As you work with Oracle Cerner technologies, you will prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.

Responsibilities

What you will do

You will use your troubleshooting skills to preform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of an investigation. Your goal is incident resolution and application maintenance to deliver value outcomes for both Oracle and our clients.

- Willing to work 100% from the client site or assigned work location.
- Willing to travel up to 20% as needed.
- Willing to work additional or irregular hours as needed and allowed by local regulations.
- Willing to take people management responsibilities.
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
- Participate in on-call rotation as needed.

Required Experience

- A Bachelor's degree in IT, Healthcare or related field or equivalent relevant work experience.
- Experience working with Cerner Millennium and related components, at least 5 years.
(Physician Documentation, Powerorders, Powerplans, MPages, Nursing Integration and Emergency Medicine)
- Software implementation work experience, at least 3 years
- Health care information technology work, at least 3 years
- Customer service experience, at least 1 year
- Clinical background - preferred
- Fluent in English

What we will offer you

- A competitive salary with exciting benefits
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Flexible and hybrid working so you can do your best work
- Employee resource groups that champion our diverse communities
- Benefits such as life insurance and meal vouchers
- An inclusive culture that celebrates what makes you unique
- Visa sponsorship is available for this position

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.