Shop Supervisor - L'Occitane

Job description / Role

Shop Supervisor - L'Occitane - Nakheel Mall

Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world.

Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see.

From seed to skin, they have a holistic in our approach and have always been 'Cultivators of Change'. At L'Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same.

What you'll be doing

Working as a Store Supervisor you will be responsible for assisting the Store Manager in managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.

Key Responsibilities:
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
- Build and maintain guest experience standards in order to build strong loyalty.
- Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
- Execute and Participate in projects and community events and activities with minimal supervision.
- Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
- Team Management and Support
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
- Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
- Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
- Create and maintain schedule to ensure full coverage of the shop ?oor and maintain grooming standards of the staff
- Customer Centricity
- Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
- Manage VIP Guests relationships
- Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
- Operational Excellence
- Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand's VM guidelines
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
- Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

What you'll need to succeed

- 2 years' experience in a supervisory role in retail beauty industry
- Ability to manage a small team
- Russian speaking mandate

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department RETAIL & DISTRIBUTION Role Shop Supervisor

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.