Senior Supervisor - Magnolia Bakery

Job description / Role

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

To lead the front of house staff to successfully uphold the core values of ATI & the brand. Consistently presenting and promoting brand integrity, product quality and customer service standards through delegation and leading by example.

What You'll Be Doing

Functional Roles and Responsibilities

- Work directly with the manager on duty to support, direct and motivate staff.
- Maintain open lines of communication with management and staff in order to contribute to the smooth flow of information and efficient operation of the bakery.
- Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures and job assignments. Train staff on Company process, policies, procedures and job assignments.
- Perform regular daily store activities such as opening and closing procedures.
- Perform good customer service by assisting customers in person or on the phone. Answer product and order inquiries.
- Demonstrate teamwork within the bakery by leading by example and working side by side promoting the ideals of teamwork.
- Ensure each customer receives exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintain outstanding standards, solid product knowledge and all other components of exceptional customer service. Effectively directs and leads staff to deliver the same quality service.
- Resolve customer problems with a sense of urgency.
- Create DTS, manage breaks, and manage tips.
- Assume the role of any FOH position that needs to be filled or needs assistance.
- Completing/filling out any required paperwork or training material and ensuring other FOH staff do the same.
- Help to create a development plan for each FOH employee to maintain full individual potential.

Physical demands and work environment

- Position requires standing and walking for period of 3-5 hours without a rest break.
- Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, coworkers and management.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.

Education/Certification and Continued Education
- Certification in Food and Beverage/ Catering would be an advantage.

Years of Experience
- Minimum of three (3) years of supervisory experience overseeing 10 or more employees in a food service or retail service environment.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.