Senior IT System Administrator

Job description / Role

Industry:- Real Estate

Job Purpose

The IT System Administrator is responsible for the installation, configuration, maintenance, and reliable operation of computer systems and servers. They ensure the smooth functioning of the company's IT infrastructure.

Job Description

- Install and configure operating systems, software, and hardware components
- Communicate status, risks, and opportunities to IT Operation Manager.
- Provide onsite or remote technical support for branch offices.
- Ensure the confidentiality, integrity, and availability of sensitive information and data assets
- Set up and maintain servers, including SAN file servers, archive servers, and other applications, and printers.
- Responsible for managing VMware virtualization Infrastructure.
- Knowledge of network infrastructure, including LAN, WAN, routers, switches, firewalls, and wireless access points.
- Monitor system performance and conduct regular maintenance tasks to ensure optimal operation.
- Perform system upgrades, patches, and updates to enhance security and performance.
- Manage local implementation projects & testing of applications and hardware upgrades
- Implement and manage backup and recovery solutions to safeguard data integrity
- Develop and test disaster recovery plans to minimize system downtime in case of failures
- Provide technical support to end-users, troubleshooting hardware, software, and network issues
- Respond to user inquiries and provide training and guidance as needed
- Educate users on data security best practices
- Manage user accounts, permissions, and access rights
- Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
- Generate reports on system performance, incidents, and resolutions
- Collaborate with other IT team members, for integrated and secure system operations
- Liaise with vendors and third-party providers for system-related services and solutions
- Update SOPs as and when needed
- Ensure that company data is secured and in line with stated standards and best practice
- Minimum (10) years of experience in all aspects of infrastructure and system administration and management preferably in FINTECH.

Skills

- Experience in VMware virtual infrastructure
- Proficiency in operating systems such as Windows server 2019,2021 , Windows 10, Mac, Linux, etc.
- Experience in Installation and Administration of Windows Servers, Roles, AD, DHCP, DNS, Terminal Services, and file services
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
- Experience in Microsoft Exchange Server and Office 365.
- Experience in storage management, including configuration, provisioning, and optimizing storage arrays and data storage systems such as SAN, NAS, and RAID
- Proficiency in Azure cloud infrastructure services. (Compute, storage, networking, databases, etc.)
- Strong knowledge of backup and recovery concepts, methodologies, and best practices
- Experience with backup software solutions COMM vault, or similar
- Familiarity with backup storage technologies (disk-based, and cloud-based)
- Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.)
- Experience with network hardware and software, including Cisco, Fortinet, firewalls, switches, and latest wireless technologies
- Familiarity with network security best practices and technologies (firewalls, VPNs, IDS/IPS, etc.
- Proficiency in Next Generation Antivirus like Crowd Strike, Cylance, etc

Certifications

- Microsoft Certified Systems Administrator (MCSA)
- VMware Certified Professional (VCP)
- ITIL (Preferred)
- Azure /AWS Certifications (Preferred)

Policies and Procedures Champion

- IT Availability management policy and procedure
- IT Configuration Management Policy and Procedure
- IT Capacity Management Policy and Procedure
- Business Continuity and Disaster Recovery Policies and Procedure
- IT Patch Management Policies and Procedures.
- IT Change management Policies and Procedures
- IT incident management Policies and Procedures.

System Ownership

- Virtual and Physical Servers.
- All operating systems infrastructure (Windows and Linux).
- Server hardware and storage systems.
- Intune MDM
- MS Domain infrastructure and file server infrastructure.
- Private cloud infrastructure - VMware.
- Microsoft Active Directory and Domain Controllers.
- Microsoft Office 365
- ConVox Call Centre.
- SSL Certificate Services Administration & Management
- Manage Engine (Endpoint Central and OP Manager)
- Verint Recording system
- AV / IP TV systems
- Printing management system
- COMM vault Backup system

About the Company

Staff Connect is the rapidly developing best IT outsourcing company in UAE. We offer to our respective clients the best possible service like sourcing services for permanent, temporary, and agreement-based recruitment. Since commencing conductions, the entities have seen fast development achieved solely through firm business rapports and deliver reliable and meaningful services to our clients.