Senior Cargo Customer Service Agent (Skycargo)

Job description / Role

Provide SkyCargo customers with a high standard of customer service at the import and export counter and express counter in the provision of information related to cargo products, rates, bookings and regulations.

Job Outline:
- Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.
- Provide system support to customers to enable them to navigate though SkyChain to track their consignments.
- Attend to customer complaints and suggestions and report these to the Supervisor on duty for further investigation, conduct any necessary follow up and in a manner which restores and maintains customer goodwill.
- Generate reports on sales and revenue and convey this to Revenue Accounts on a daily basis to ensure that correct rates are applied and payments are claimed.
- Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.
- Compile data related to market intelligence, as directed by the Supervisor.

Qualifications & Experience
- Logistics/Cargo.Air Cargo : 3+ Years
- 10 Years schooling or equivalent :
- Experience in airfreight and cargo handling, experience in customer handling preferred.

Knowledge/skills:
- Effective communication skills (written and oral).
- Excellent IT skills and knowledge of Sky Chain and Calogi Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.
- Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.