Retail Operations Coordinator

Job description / Role

On behalf of Zimmermann , we are hiring for a Retail Operations Coordinator to join the Middle East team.

Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.

What you'll be doing:

Our Retail operations coordinator is responsible for developing, maintaining and upholding ZIMMERMANN business policies for the Middle East retail network in line with business directives. Provide store teams with the necessary tools, processes, training and support required to achieve sales budgets.

Provide comprehensive support to the retail stores and teams to achieve stores' sales targets. Support the execution of an exceptional client experience through detailed management of retail operational efficiencies. Identify opportunities that support business growth in the region and implement strategies that meet and exceed all retail KPIs. Evaluate existing Policies and Procedures (P&P) and ensure these promote consistency, productivity and performance, and are in accordance with market legislation, enacting any relevant changes with the approval of the Retail Manager and Global Support function.

Broad Areas of responsibilities will include

- P&P are created in accordance with the business needs, are 100% accurate and are always up to date.
- Daily and weekly reports are prepared accurately and in a timely manner.
- Administrative tasks and reports are completed accurately and within the required timeframe.
- Weekly reports on clients' details entered into the database are checked and reported to the stores and the retail team.
- Stores' client database is managed in line with business expectations.
- Stores acquire and grow the Zimmermann client database accurately ensuring full compliance with local legislation (e.g., GDPR).
- Clients are contacted in compliance with local legislation (e.g., GDPR).
- Retail budgets are prepared accurately and in a timely manner.
- Retail operations costs are controlled according to budget.
- Stores' sales targets are achieved.
- Packaging and stationery budgets are prepared and managed according to the stores' needs.
- Packaging stock take is conducted monthly.
- Stores retail activities are managed in line with needs of business.
- Retail projects are prepared with accuracy and in a timely manner.
- Store opening checklist is prepared and maintained with accuracy.
- Communication with the team is conducted in a professional and timely manner.
- Launches, VIP Events, VIP Sale Preview and In-Store Events are communicated to the stores in a timely manner.
- Stores' WHS is compliant with local legislation.
- Administrative tasks and reports are completed within the required timeframe and without errors.
- Zimmermann's P&P are adhered to at all times.

What you'll need to succeed

- The applicant should have previous in a leadership role within a fashion retail store
- Currently based in the UAE
- Arabic language would be an additional benefit for this role

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.