Retail Manager - Versace

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Retail Manager is responsible for ensuring that Store Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. Our Retail manager is also responsible for establishing a bridge between back-office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions..

Key Responsibilities

- Understand the brand strategy and cascade within the given network
- In conjunction with Marketing, ensure the full implementation of the of marketing and CX strategies and programs
- Implement Brand guidelines taking in consideration each market specifications
- Agree on a yearly calendar of sales with commercial team
- Control discount and margins to insure constant business profitability
- Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
- Manage potential shortages, review orders and inform merchandising team on the status
- Record, monitor and analyze market trends, competitors activities
- Provide commercial with quantitative and qualitative reports using data from market studies and in-house systems
- Define sales target per sales team member
- Manage the P&L for the brand at hand
- Monitor the performance of the brand and send recommendation
- Manage the organization's resources within budget guidelines
- Provide prompt, thorough, and accurate information to keep management appropriately informed of the brands financial position
- Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
- Monitor team members performance and provide formal and informal feedback and appraisal in order to maximize efficiency

What you'll need to succeed

- Experience in leading multiple retail store locations.
- Being Inclusive and adapting your approach with diverse cultures across the Middle East
- Our retail managers oversee multiple locations across the UAE.
- Result Driven, Customer Centric mindset with the experience in developing and Engaging Team Members
- Demonstrating Personal Resilience and Adapting to Change
- Valid UAE Driving license for travel across stores in the UAE.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.