Quality Senior Manager

Job description / Role

Consulting | Quality and Risk Management | Quality Senior Manager

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Deloitte Consulting in the Middle East (DME-C) is on an exciting transformation and growth journey, as part of this, it plans to further strengthen its internal functions which provide foundations for scaling safely. The journey will pivot us to large and complex deals in transformation, technology implement and operate. Accordingly, DME-C is seeking to recruit a dynamic and experienced Quality Senior Manager

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

- Integrity
- Outstanding value to markets and clients
- Commitment to each other
- Strength from cultural diversity

In this role you will act as a trusted advisor to Deloitte Consulting and engagement leadership on strategic contract matters during the delivery of specific large-scale, high-risk engagements within the Public, Private or Financial Services sectors.

The successful candidate's key responsibilities include, among others:

Responsibilities

- Responsible to support Quality Assurance partners in managing the QA process and keep track of risks and issues facing large scale projects.
- Capture and consider the major impacts associated with quality issues to support identifying and mitigating what drives those costs
- Collaborate with QA and Engagement Partners to document and keep track feedback on engagement risks and mitigation strategies. Highlight concerns on QA plan execution where needed.
- Responsible to continue the QA process when needed based on the output of the QA exercise and its plan
- Plan and execute quality activities (e.g., methods, tools, engagement quality management processes) appropriate for the size and complexity of engagements and having adequate leadership oversight and involvement with the engagement
- Confirm that contract and noncontract-related obligations are finalized, engagement team members have complied with the necessary off-boarding process obligations, all relevant engagement documentation is appropriately filed/stored, and issues relevant to future work for that client or type of service are captured and communicated
- Contribute to the QA process design including drafting, implementing, and maintaining standard engagement delivery excellence procedures and processes
- Support and encourage compliance and effectiveness in applying Quality and Risk Management policies and processes

Qualifications - Essential

- Undergraduate and/or Postgraduate degree from a reputable University in Law, Business Administration, or related disciplines;
- Successful candidates should possess an understanding of project management, consulting project delivery.
- Working directly with senior level executives and large engagement teams;
- Strong commercial understanding of engagement deal economics and profitability levers;
- Ability to evaluate risks associated with large professional services engagements;
- Ability to articulate complex contractual details to wider project team and stakeholders;
- Ability to work in a fast paced, demanding, deadline-driven environment;
- Proven ability to manage a demanding workload effectively;
- Self-motivated and able to work autonomously;
- Experience in Consulting or a similar large entrepreneurial business setting;
- Excellent English written and verbal communication skills.

Qualifications - Desirable

- Experience with contract negotiations and resolving contractual disputes;
- Experience in contract management systems is an advantage
- Arabic language is a plus.

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity