Partnerships Officer (Skywards) - Temporary Contract

Job description / Role

About the role:

The primary objective of this position is to manage the airline partner billing process and ensure accuracy, consistency, and adherence to established timelines. The role involves timely analysis and validation of partner invoices, close coordination with internal departments to verify billing accuracy, maintaining documentation for rejections, and obtaining necessary internal approvals for settlement. These efforts are crucial for driving partner revenue, ensuring precise monthly pay-ins and pay-outs, and preserving the financial integrity of the partnerships. Additionally, this role involves addressing partner queries and issues and liaising with relevant internal departments.

What you will do:

Billing Validation and Analysis:
- Validate monthly partner billings, both inward and outward, for accruals and redemption by reviewing related reports to ensure accuracy in all elements, including YQ remittance, ad-hoc invoices, and special handling of reconciliations or settlements, all within agreed SLAs.
- Verify the accuracy of invoiced amounts by analyzing processed batches and reviewing any rejections to ensure they are valid and correct.
- Proactively communicate with internal teams (Business Ops, Revenue Accounting) and respective partner representatives to advise of any billing discrepancies.
- Resolve billing issues and queries raised by the partner and internal teams in a timely manner.
- Liaise with respective internal teams to communicate any applicable changes in propositions and billing.

Performance Monitoring and Dashboard Management:
- Monitor transaction data and budget files and ensure all report elements are correct to maintain data accuracy.
- Identify and report any discrepancies, issues, or deviations from previous periods or other months. Prepare related reports for partnership dashboards, and work with Skywards Analytics Team for accurate updates.

Fraudulent Activity and Transaction Checks:
- Review pre-prepared reports to identify any redemption activities that meet specific suspicious criteria. Escalate any potential suspicious activities to the appropriate teams for further investigation. Collaborate with partners as needed to ensure prompt resolution of any identified issues.

Partnership management, Issue Resolution and Liaison:
- Address partner or member inquiries, technical failures, billing issues, and fraudulent activities. Liaise with relevant Emirates departments and partner organizations to ensure timely and effective resolution of all issues.
- Ensure all systems, teams, information, channels and processes are up to date with the latest contract changes.
- Work with Skywards Partnership Manager (Air Partners) to oversee partner related BAU changes.

- Degree or Honours (12+3 or equivalent)

Experience:
- 1+ yrs Experience in loyalty program, analytics or finance field is preferred
- 1+ yrs Experience in airline management and/or Relationship Management/Account Management

Knowledge/skills :
- Excellent knowledge of Microsoft Excel, including the ability to use advanced formulas and functions.
- Comfortable working with large data sets, ensuring accuracy and efficiency in data handling and analysis.
- Detail-oriented with strong analytical skills and the ability to multitask in a fast-paced environment.
- Solid analytical skills with the ability to interpret data and results.
- Ability to assimilate, interpret and communicate information quickly and effectively.
- Solid oral and written communication skills.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.