Night Manager

Job description / Role

Company Description

Novotel World Trade Centre Dubai is looking for Night Manager who is responsible for overseeing the hotel operations during the night time hours, ensuring a seamless and exceptional guest experience.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Supervise the front desk operations during the night shift, ensuring all procedures are followed.
- Manage and train night staff, ensuring high levels of service and compliance with hotel policies.
- Address guest inquiries, complaints, and requests in a timely and professional manner.
- Ensure the safety and security of all guests and staff, responding to emergencies and incidents as needed.
- Conduct nightly audits of hotel operations, including financial transactions and inventory management.
- Collaborate with other departments to ensure smooth operations and communication.
- Prepare reports on occupancy, revenue, and guest feedback for management review.
- Monitor and maintain the cleanliness and safety of all areas of the hotel.
- Assist in implementing hotel policies and procedures, ensuring compliance with local regulations.
- Facilitate smooth and efficient check-in and check-out processes for guests arriving or departing during the night.
- Perform night audits to ensure accurate financial reporting, including reconciling accounts and preparing daily revenue reports.
- Develop and implement emergency procedures for various scenarios, such as fire, medical emergencies, or security breaches.
- Create and manage staff schedules for the night shift to ensure adequate coverage and operational efficiency.
- Monitor and manage inventory levels for supplies used during the night shift, including forms, amenities, and cleaning supplies.
- Provide a detailed handover report to the day manager, highlighting any issues, incidents, or important guest information.
- Assist in the coordination of any events or functions taking place during the night, ensuring all logistics are handled smoothly.
- Conduct regular security walks around the hotel premises to ensure the safety of guests and staff, and report any irregularities.
- Identify training needs for night staff and assist in conducting training sessions to enhance service quality.
- Actively solicit and document guest feedback during the night to identify areas for improvement and enhance guest satisfaction.

Qualifications

- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Previous experience in hotel management or a similar role, with at least 3 years in a supervisory capacity.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Ability to handle difficult situations and resolve conflicts effectively.
- Proficient in hotel management software and Microsoft Office Suite.
- Knowledge of safety and security protocols in the hospitality industry

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.