HR Operations Lifecycle Team Lead

Job description / Role

About Us:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. \t\t\t

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

About the Team:
The HR team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. The ideal candidate is someone who is highly motivated with a positive attitude and exhibits patience, teamwork, critical thinking, and emotional intelligence.

Job Summary: We are looking for the next HR Operations Life Cycle Leader for the METAP region to oversee and ensure the smooth and consistent operations of all functional lines within the lifecycle operations team. You will lead and motivate the team to continuously improve operational results, achieve and exceed SLA/KPI targets, and ensure compliance with regional legislation. This role is essential for optimizing HR processes, ensuring legal compliance, and supporting the overall employee life cycle.

Key Responsibilities:
- Maintain smooth and consistent operations across all functional lines within the lifecycle operations team, regularly reviewing performance to meet or exceed expectations while leading the team to continuously improving operational results, aiming to achieve or surpass SLA/KPI targets.
- Manage and implement HR requirements to comply with legal standards, conduct regular audits to confirm adherence while designing and recommending enhancements, improvements, and simplifications of existing HR processes and procedures.
- Address and resolve all queries from employees and line managers regarding HR policies and procedures, maintaining a high standard of responsiveness and accuracy while also proactively identifying and addressing potential issues.
- Support employee life cycle management processes, including onboarding, relocation, immigration, termination, personal data changes, and internal transfers, with clear performance metrics to evaluate effectiveness, while also supporting ER and HR compliance activities related to these functions, documenting all actions to comply with company policies.
- Handle contract management and preparation of all employee documentation in accordance with regional legislation (e.g., reference letters, promotion letters, maternity administration, leaves, etc.), maintaining accuracy and compliance.
- Enhance internal cohesion, maintain collaborative cross-functional relationships, boost team productivity, and promote a positive culture in line with Bytestyles, periodically assessing team morale and engagement while establishing clear communication channels and performance expectations.

Qualifications
Minimum Qualifications
- Demonstrated people management skills with relevant experience managing a team in HR operations within a high-growth environment.
- Proven leadership and influencing abilities, including strong business partnering skills and HR acumen. Expertise in problem-solving, critical thinking, and project management when engaging with stakeholders and other advisors.
- In-depth knowledge of employment laws, policies, and procedures in the METAP region.

Preferred Qualifications
- Strong proficiency in process optimization and digitization.
- Excellent communication skills with a strong ability to facilitate and manage change effectively.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About the Company

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.