Hostess

Job description / Role

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

The Hostess will act as a personal representative of the hotel, providing service that reflects the high standards of Fairmont Dubai. It is our goal to exceed all Guests expectations when they come to dine with us. Team service will be a key to our success in providing a warm and personal experience.

Job Description

Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

- Report to duty punctually, in full uniform according to appearance and grooming standards
- Promote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Fairmont Dubai
- Consistently offer professional, friendly and warm service
- Demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Dubai handbook and Outlet Colleague Resource Guide
- Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
- Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
- Have knowledge of all menus and offerings are necessary in order to understand the server's tasks on micros
- Understand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backs
- Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
- Understand how to operate all the equipment used in the outlet
- Fully understand and follow the hotel's recycling program and procedures
- Actively participate in all health and safety procedures for outlet and the entire hotel
- Follow all of safety and sanitation policies when handling food and beverage
- Carry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery

- Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
- Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), additional languages are an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours, and able to work with little or no supervision
- Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
- Must be computer literate in Microsoft Windows and MS Office suite
- Able to type 25 words per minute

Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Frequent kneeling, pushing, pulling, sittings

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Work and learn in a luxury property

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.